Welcome to stillwall.shop. We are dedicated to providing our U.S. customers with high-quality wall art products and a reliable shopping experience. If you are not completely satisfied with your purchase, we offer the following Refund and Return Policy.
I. Return Period
Customers may request a return or refund within 30 days from the date of receipt of the merchandise. Return requests submitted after this 30-day period cannot be accepted.
II. Return Conditions
To ensure a smooth return process, please ensure that the following conditions are met:
The item remains in its original condition—unused and undamaged.
The packaging is intact (including original packaging and accessories).
Valid order information is provided.
If the item suffers from quality defects or if the wrong item was shipped, we will cover all associated return shipping costs.
III. Refund Process
Once we have received and inspected the returned item(s), we will process the refund within 3 business days. The refund will be issued back to your original payment method.
The time it takes for the refund to appear in your account may vary slightly depending on your payment channel, but it typically falls within the standard processing timeframe of your bank or payment platform.
IV. Non-Returnable Items
Returns or refunds may not be supported in the following situations:
The 30-day return period has expired.
Damage caused by human error or improper use.
Customized or special orders (where applicable) that do not involve quality defects.
V. Special Notice
Due to rising overall operating costs and extended collection cycles for certain accounts receivable, the company is currently facing significant operational pressure. Consequently, we have adjusted our business strategy and launched a limited-time clearance sale plan (selling at a loss). During this clearance period, the prices of certain items have been significantly reduced; therefore, orders placed for these items may be subject to stricter inventory management rules during the return review process.
VI. Contact Us
To request a return or refund, please contact us via the following methods:
Email: Nalini.Mehta@stillwall.shop
Phone: 6097094570
Thank you for choosing stillwall.shop. We remain committed to continuously optimizing our products and services to provide our U.S. customers with even higher-quality home art and wall decor products.
